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20+
Years of research experience
10,000+
Hours of qualitative research conducted
30+
Countries researched in
What we do

12:15 is an insight and design strategy studio built on over 20 years of experience shaping better products, services and experiences.

Very little we haven't seen.

That experience spans public sector, finance, tech, gaming, media, culture and consumer goods — from behaviour change campaigns to new product development — now brought together through 12:15.

The focus is simple: helping organisations make better decisions through better understanding.

How we think

Better outcomes come from understanding people — not assumptions about them.

Research is most valuable when it informs the entire process, not just moments within it. When it helps teams move forward with clarity, align around what matters, and make decisions with confidence.

This means going beyond surface-level insight. Looking at behaviours, contexts and motivations. Connecting what people say with what they actually do.

And ensuring that insight doesn't stop at understanding — but carries through into action.

How we work

Research is part of the full development lifecycle — not something applied at isolated moments.

From discovery through to implementation and continuous improvement, it runs as a continuous thread — reducing risk, building confidence, and aligning teams.

Work happens in close collaboration across product, design, marketing and data — always balancing detail with the bigger picture.

Curious, culturally attuned, and comfortable with complexity — especially where clarity matters most.

Behind 12:15

12:15 is led by senior experience, built over two decades working across agency, client-side and public sector environments.

That experience now sits at the core of the studio — delivered more directly, more flexibly, and closer to the work itself.

Depending on the challenge, 12:15 draws on a trusted network of like-minded specialists across research, design and strategy — allowing the studio to scale, broaden capability, and deliver at different levels of complexity.

The model is deliberately lean. No unnecessary layers. No distance between insight and action. Just the right people, brought together to solve the problem.

What this means in practice
  • Senior-led work, end-to-end
  • Research that informs decisions, not just reports
  • The right balance of rigour, speed and pragmatism
  • Flexible scale depending on the challenge
  • A focus on outcomes — for users and for the business
How I work

The principles behind every project

Right-sized consultancy
Research tailored to real-world constraints — timelines, budgets, the question that actually needs answering. The benefit of career-spanning experience at a fraction of the cost of a larger agency.
Inclusive by instinct
Driven by a genuine desire to help the less connected and less able. Translating overlooked voices into decisions that matter.
Passion and curiosity
No two projects are the same — and that's the point. A genuine love of research, people and their stories. The diversity of the work is what gets me out of bed. Twenty years in and still energised by the process of learning.
My journey

How I got here

Education
UWE Bristol · Business Decision Analysis · 1997–2002
Data Economics Research Marketing
Junior Agency
TRBI / Synovate · Research Executive · 2004–2006
Tracking U&A Reporting Delivery
Senior Agency
2CV & Davies & McKerr · Research Director · 2006–2020
UX Global Behaviour Design Brand NPD
In House
HSBC & WorldFirst · Research Lead · 2020–2025
Strategy Leadership Agile Evaluative Coaching
12:15
Research · Strategy · Consultancy · 2025–
The name

Story behind the name

The name 12:15 has been with me for most of my career. It comes from a sample in DJ Shadow's Midnight in a Perfect World, which itself samples Organized Konfusion. That lineage — music built on music, ideas built on ideas — has always resonated with me.

One of the things that drew me to DJing was the culture of digging. Searching for overlooked records, forgotten samples, hidden gems. The joy isn't just finding something great — it's sharing it and bringing other people with you.

Research feels exactly the same.

It's about digging into the world, uncovering insights that aren't immediately obvious, and translating them into something useful. Something that improves the products, services and experiences people rely on every day.

Josh Sparrow
Josh Sparrow
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