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Research Service 02

Product Strategy

Engagement type
Product Research & Strategy
Typical timeline
4–6 weeks
The problem

Your roadmap shouldn’t be built on guesswork

Often product roadmaps are built on a combination of stakeholder opinion, key account feedback, competitive benchmarking and gut instinct. When everyone has a view on what should be built next, making decisions is harder — and getting them wrong is costly. Rarely is that view grounded in evidence of what customers actually need.

The result: teams spend months building features that don’t have the impact they’d hoped for. Products launch to underwhelming adoption. Investment decisions are made without a defensible rationale.

Product Strategy research fixes this at the source. It surfaces what customers actually need, validates what you’re planning to build, and gives you a prioritised, evidence-based case for what to build next — and in what order.

How it works

The approach — adapted to your context

Every engagement is shaped around your specific questions, constraints and what you already know. The steps below represent the full picture — the actual scope is agreed before anything starts.

1
Desk research
Competitor analysis, market landscape and a review of existing internal data. Building shared context before we go anywhere near customers.
2
Discovery interviews
From around 15–25 exploratory conversations with customers and near-customers, you can surface unmet needs, workarounds and latent demand your product could address. The number depends on how much complexity we find.
3
Concept validation
Testing early concepts and directions with real users before committing to build. Finding out what resonates, what doesn’t, and where the assumptions need revisiting.
4
Prioritised recommendations
An evidence-based case for what to build, in what order, and why — with clear rationale your stakeholders can act on and a narrative that holds up under scrutiny.
Deliverables

Typical outputs

Evidence-based opportunity map showing real product gaps
Validated picture of unmet customer needs
Concept testing results with clear signal on what resonates
Prioritised recommendations with customer rationale
Business case narrative ready for internal sign-off
Let's
talk.

Tell us what you're wrestling with — we'll figure out together whether we can help. No commitment, no pitch.

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